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5. Disagreement with the processing of a claim
Should the insurer, considering that there exists no reasonable chance for success, decide not to bring a lawsuit or process an appeal, it shall communicate this to the insured.
The insured will be entitled, up to a limit of 3,000 euros per loss, to the reimbursement of the expenses incurred in lawsuits and appeals processed in discrepancy with the insurer, and even in discrepancy with the arbitration, should s/he obtain a more beneficial result on his / her own account.
Any differences that may arise between the insured and the insurer regarding the interpretation of the contract may be submitted to arbitration.
Arbitrators may not be appointed before the issue in dispute has arisen.
8. Personal accident cover for passengers